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As a licensed bank and “Your Future Bank for Now”, ZA Bank use technology to conquer the limitations of traditional banks, bringing our users a more convenient banking experience without sacrificing security. And you can also enjoy 24x7 customer service!

You may contact us through the following channels

You can complete all the bank service or application via ZA Bank App anytime. Our 24/7 online Customer Service or the Customer hotline provides assistance around the clock. For arrangements, required documents and form requirements regarding authorizing others to handle banking affairs on your behalf, please refer to the "Authorization Guide" available on our website, which can also be obtained at our office. If you need to visit our office, or if elderly customers need to visit in person to submit an authorization form due to account management matters, please make an appointment in advance through the above channels, in case we can make an arrangement for you to ensure our service quality. Besides, we also have a 24 x 7 anti-fraud hotline (852) 3665 3660 for you to inquire about issues related to fraud or emergency account security.

Online Customer Service (24x7)

(852) 3665 3665 (24x7 Customer Service Hotline)

Bank.opinion@za.group

Unit 1301, Level 13, Block F, Cyberport 3, IT Street, 100 Cyberport Road, Hong Kong

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Valuing your feedback

We are happy to hear your voice, have customers valuable feedback. You may also provide your feedback/make a complaint or make an appointment by filling in the form above. We will follow up and respond to your request promptly. All your personal data collected by us will be handled in accordance with the Personal Data (Privacy) Ordinance and the Personal Information Collection Statement of the Bank. If you conveyed your feedback/complaint via a third party, we will respond to you directly to protect your privacy.

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Within 7 calendar days upon receipt of your complaint, we will follow up on the issue and send you an acknowledgement letter

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In general, within 30 calendar days from the receipt of a complaint, we will send you a final response communicating the investigation result and resolution

In addition to the above channels, you may also submit your complaint via email to zabank.customerfeedback@za.group

If we need more time for the investigation, the expected date of final response will be delivered to you within 30 calendar days after the receipt of your complaint. We endeavour to provide our final response to you within 60 calendar days.

In any event, if you have further information to assist our review, or if you are not satisfied with our response, please get in touch with us again so we can revisit your case. You may also refer your case to the Financial Dispute Resolution Centre for monetary disputes.

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bank.opinion@za.group

+852 3665 3665

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*As the first digital bank to launch in Hong Kong, ZA Bank had the highest number of users and customer deposits among the city’s eight digital banks as of 30 June 2024. Source: Interim reports of 8 digital banks.