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Contact Us
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You may contact us through the following channels
You can complete all the bank service or application via ZA Bank App anytime. Our 24/7 online Customer Service or the Customer hotline provides assistance around the clock. If you need to visit our office, please make an appointment in advance through above channels, in case we can make an arrangement for you to ensure our service quality.
online
Online Customer Service (24/7)
mobile
+852 3665 3665（24/7）
email
Bank.opinion@za.group
address
Unit 1301, Level 13, IT Street, Cyberport 3, 100 Cyberport Road, Hong Kong
Please provide your feedback by filling in the form below.
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Valuing your feedback
We are happy to hear your voice, have customers valuable feedback. You may also provide your feedback/make a complaint or make an appointment by filling in the form above. We will follow up and respond to your request promptly. All your personal data collected by us will be handled in accordance with the Personal Data (Privacy) Ordinance and the Personal Information Collection Statement of the Bank. If you conveyed your feedback/complaint via a third party, we will respond to you directly to protect your privacy.
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Within 7 calendar days upon receipt of your complaint, we will follow up on the issue and send you an acknowledgement letter
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In general, within 30 calendar days from the receipt of a complaint, we will send you a final response communicating the investigation result and resolution
If we need more time for the investigation, the expected date of final response will be delivered to you within 30 calendar days after the receipt of your complaint. We endeavour to provide our final response to you within 60 calendar days.
In any event, if you have further information to assist our review, or if you are not satisfied with our response, please get in touch with us again so we can revisit your case. You may also refer your case to the Financial Dispute Resolution Centre for monetary disputes.