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We are happy to hear your voice, have customers valuable feedback. You may also provide your feedback/make a complaint or make an appointment by filling in the form below. We will follow up and respond to your request promptly. All your personal data collected by us will be handled in accordance with the Personal Data (Privacy) Ordinance and the Personal Information Collection Statement of the Bank.

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Within 7 calendar days upon receipt of your complaint, we will follow up on the issue and send you an acknowledgement letter

No acknowledgement letter will be sent for verbal/Online Chat complaints which are resolved on the same day.

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In general, within 30 calendar days from the receipt of a complaint, we will send you a final response communicating the investigation result and resolution

If we need more time for the investigation, the expected date of final response will be delivered to you within 30 calendar days after the receipt of your complaint. We endeavour to provide our final response to you within 60 calendar days.

You may contact us through the following channels

You can complete all the bank service or application via ZA Bank App anytime. Our 24/7 online Customer Service or the Customer hotline provides assistance around the clock. If you need to visit our office, please make an appointment in advance through above channels, in case we can make an arrangement for you to ensure our service quality.