If you want to cancel your investment account, please refer to the following steps:

1. Download any e-Statements that you need beforehand;
2. Make sure your investment account closing balance is 0, and there is no uncredited interest from your Investment Account, Time Deposit, or pending transactions (including but not limited to fund transfer in HKD, foreign currency, investment transactions).
3. Please log into the ZA Bank App to contact our 24 x 7 online customer service for account closure.

Please be reminded to download all bank statements, e-advices or other account documents before investment account closure through our Bank App. Statement record will no longer be available after account closure. The latest bank statement, if any, of this account will be sent to your correspondence address by post.

You may also apply for historical bank statements in paper form after investment account closure by contacting our customer service hotline at 3665 3665.