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Member-Get-Member Programme

When will the rewards for the referral account opening promotion be issued?What can I do if I forget to input the invitation code during the account opening process?How to participate in the ZA Bank Member-Get-Member Programme?

Currency Exchange

What currencies are currently supported for exchange?Any handling fee on currency exchange?How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?

ZA Card

Fees for cash withdrawal Online payment in different currencies Is there an annual fee for ZA Card?

Account Opening for Hong Kong Residents

How does a Hong Kong resident close a ZA Bank account?Eligibility for Hong Kong Residents What banking services are provided to the account which is opened by HK resident？

Account Opening for Visitors in Hong Kong

As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?How does a Hong Kong visitor close ZA account?Do I need to come to Hong Kong in person for account opening?

Savings

How do I reactivate a inactive account?Making a cash deposit via ATM How to avoid having a inactive account?

Time Deposit

Checking the interest rate Our fixed deposit tenors Minimum time deposit requirement

Transfer

Adding money to your account Inward Overseas Remittance to ZA Bank Daily transfer limit setting

e-Statement & e-Advice

Viewing your e-Statement Access to past e-Statements or e-Advices When will I receive my e-Statement?

Instalment Loan

Instalment loan required documents What is "Rule of 78"?Required monthly income for loan applications

Card Statement Instalment Program

Are my credit cards eligible for the Card Statement Instalment Program?How long does it take to deposit the funds to my credit card accounts?Do I need to open a bank account before applying Card Statement Instalment Program?

Mobile App

Forgot your username Forgot or change your password Downloading ZA Bank App

Salary FastPass

What is Salary FastPass?Who are eligible for Salary FastPass application?Do you review my TransUnion's credit report when I apply for Salary FastPass?

Insurance

Which kind of insurance products are available at ZA Bank (App)?What should I do if my payment is failed for the automatic debit payment for my insurance policy applied via ZA Bank?How to pay the initial and monthly premium of ZA Insure insurance policies?

Instalment Loan Top-up

Am I eligible for the Instalment Loan Top-up?What are ‘Top-up amount’, ‘Remaining balance of existing Instalment Loan (s)’ and ‘Loan amount’?Do I need to repay my existing Instalment Loan in full after successfully applying for and drawing down the Top-up?

Fund Service

What are the subscription/ redemption fees for investing in investment funds via the ZA Bank App? Fund Trading Hours How do I subscribe to a fund?

Debt Changer

What is the difference between Debt Consolidation Program and Personal Instalment Loan? Is "Rule of 78" applied in the Debt Consolidation Program?What is the required monthly income for Debt Consolidation Program application?

Savings Pot

Can I use my Savings Pot for payments?When will my Savings Pot interest be credited?What is the basic interest rate for my Savings Pot?

Invest Account Setup

Can a Visitor in Hong Kong open an investment account?How to open stock trading service?What are the requirements of opening stock trading services?

Stock Trading

What kinds of US Stocks Fee will be charged?What is the board lot size for US stocks? Are there pre-opening sessions or after-market sessions for ZA Bank's US stocks trading service?

ZA Credit

Am I eligible for ZA Credit?What is ZA Credit?Can I withdraw money from an ATM with ZA Credit?

Cryptocurrency

How to buy Cryptocurrency?Is my Cryptocurrency investment in ZA Bank protected by the Deposit Protection Scheme (DPS)? How to sell Cryptocurrency?

“Salary+” Programme

Do I have to register to participate in the “Salary+” programme?What conditions do I need to fulfil in order to register for the “Salary+” programme?What is the Eligible Salary?