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Member-Get-Member Programme

When will the rewards for the referral account opening promotion be issued?What can I do if I forget to input the invitation code during the account opening process?Can visitors to Hong Kong participate in the account opening referral promotion?

Currency Exchange

What currencies are currently supported for exchange?Any handling fee on currency exchange?How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?

ZA Card

Fees for cash withdrawal Is there an annual fee for ZA Card?Online payment in different currencies

Account Opening for Hong Kong Residents

How does a Hong Kong resident close a ZA Bank account?Eligibility for Hong Kong Residents I am a US citizen. Can I apply for a ZA Bank account?

Account Opening for Visitors in Hong Kong

As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?How does a Hong Kong visitor close ZA account?Do I need to come to Hong Kong in person for account opening?

Savings

How do I reactivate a inactive account?Making a cash deposit via ATM How to avoid having a inactive account?

Time Deposit

Checking the interest rate Minimum time deposit requirement Our fixed deposit tenors

Transfer

Adding money to your account Inward Overseas Remittance to ZA Bank Daily transfer limit setting

e-Statement & e-Advice

Viewing your e-Statement When will I receive my e-Statement?Access to past e-Statements or e-Advices

Instalment Loan

Instalment loan required documents What is "Rule of 78"?How soon can I re-apply for a loan after refusal

Card Statement Instalment Program

Are my credit cards eligible for the Card Statement Instalment Program?I'm self-employed or a student. Can I apply for Card Statement Instalment Program?Do I need to open a bank account before applying Card Statement Instalment Program?

Mobile App

Forgot your username Forgot or change your password Downloading ZA Bank App

Salary FastPass

What is Salary FastPass?Who are eligible for Salary FastPass application?What are the required documents for Salary FastPass?

Insurance

Which kind of insurance products are available at ZA Bank (App)?What should I do if my payment is failed for the automatic debit payment for my insurance policy applied via ZA Bank?How to pay the initial and subsequent premiums of ZA Insure insurance policies?

Instalment Loan Top-up

Am I eligible for the Instalment Loan Top-up?Do I need to repay my existing Instalment Loan in full after successfully applying for and drawing down the Top-up?What are ‘Top-up amount’, ‘Remaining balance of existing Instalment Loan (s)’ and ‘Loan amount’?

Fund Service

What are the subscription/ redemption fees for investing in investment funds via the ZA Bank App? How do I subscribe to a fund? How do I redeem a fund?

Debt Changer

What can Debt Consolidation Program (“Debt Changer”) do for me?What is the difference between Debt Consolidation Program and Personal Instalment Loan? Can I make an early repayment on my Debt Consolidation Program?

Savings Pot

Can I use my Savings Pot for payments?What is the basic interest rate for my Savings Pot?How to open a Savings Pot?

Invest Account Setup

Can a Visitor in Hong Kong open an investment account?What are the requirements of opening stock trading services?How to open stock trading service?

Stock Trading

What kinds of US Stocks Fee will be charged?Are there any handling fees for transferring US stocks out of ZA Bank account?Can I short sell /margin trading US stocks?

ZA Credit

Am I eligible for ZA Credit?What is ZA Credit?Can I withdraw money from an ATM with ZA Credit?

Cryptocurrency

How to buy Cryptocurrency?Is my Cryptocurrency investment in ZA Bank protected by the Deposit Protection Scheme (DPS)? How to sell Cryptocurrency?

“Salary+” Programme

Do I have to register to participate in the “Salary+” programme?What conditions do I need to fulfil in order to register for the “Salary+” programme?How do I get "Salary+" First Payroll Reward?