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Who we are
Frequently Asked
查詢交易退款進度
ZA Card 使用介紹
商業銀行賬戶所提供的服務 / 收費標準
香港居民開戶資格
轉賬服務的特點
存錢至賬戶
Member-Get-Member Programme
How can I view my referral account opening invitation code?
How to participate in the ZA Bank Member-Get-Member Programme?
Can visitors to Hong Kong participate in the account opening referral promotion?
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Currency Exchange
Any handling fee on currency exchange?
What currencies are currently supported for exchange?
How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?
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ZA Card
Check your refund status
How to dispute a card transaction?
ZA Card introduction
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Account Opening for Hong Kong Residents
How does a Hong Kong resident close a ZA Bank account?
Why cannot use my ZA Bank account?
Eligibility for Hong Kong Residents
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Account Opening for Visitors in Hong Kong
As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?
Do I need to come to Hong Kong in person for account opening?
What banking services are provided to the account which is opened by a visitor in Hong Kong?
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Savings
Making a cash deposit via ATM
How to avoid having a inactive account?
How do I reactivate a inactive account?
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Time Deposit
Checking the interest rate
What's next when your time deposit matures
Charge for early withdrawal
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Transfer
Adding money to your account
Inward Overseas Remittance to ZA Bank
Daily transfer limit setting
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e-Statement & e-Advice
Viewing your e-Statement
When will I receive my e-Statement?
Why we don't provide paper statements
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Instalment Loan
How soon can I re-apply for a loan after refusal
Instalment loan required documents
When will the loan be credited to my account upon approval?
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Card Statement Instalment Program
How to apply Card Statement Instalment Program in ZA Bank if I'm already a ZA Bank Customer?
Which type of credit card does Card Statement Instalment Program ‘ZA Bill Master’ support?
I'm self-employed or a student. Can I apply for Card Statement Instalment Program?
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Mobile App
Updating your personal information
Forgot your username
Forgot or change your password
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Salary FastPass
What is Salary FastPass?
Do you review my TransUnion's credit report when I apply for Salary FastPass?
Who are eligible for Salary FastPass application?
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Insurance
Which kind of insurance products are available at ZA Bank (App)?
What should I do if my payment is failed for the automatic debit payment for my insurance policy applied via ZA Bank?
How can I submit a claim?
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Instalment Loan Top-up
Am I eligible for the Instalment Loan Top-up?
Do I need to repay my existing Instalment Loan in full after successfully applying for and drawing down the Top-up?
What are ‘Top-up amount’, ‘Remaining balance of existing Instalment Loan (s)’ and ‘Loan amount’?
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Fund Service
Is there any annual fee or custody fee for the fund investment account?
What are the subscription/redemption fees for investing in retail funds via ZA Bank?
Can a Visitor in Hong Kong open an investment account?
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Debt Changer
What is the difference between Debt Consolidation Program and Personal Instalment Loan?
Other than consolidating my current balance, can I also cash-out?
What can Debt Consolidation Program (“Debt Changer”) do for me?
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2024 Summer Savers
How do I win up to 20% p.a. on a 1-month HKD time deposit and receive up to 499,000 ZA Coins in the 9 Saver Prizes event?
How do I get time deposit offers on Rate-up Tuesday?
How do I participate in the 9 Saver Prizes event?
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Savings Pot
Can I use my Savings Pot for payments?
When will my Savings Pot interest be credited?
What currency can I deposit into my Saving Pot?
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Invest Account Setup
How to open stock trading service?
Can a visitor in Hong Kong open an investment account(stock trading service)?
What is Address Proof?
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Stock Trading
What kinds of US Stocks Fee will be charged?
Do US stocks support day trade?
What is the board lot size for US stocks?
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ZA Credit
Am I eligible for ZA Credit?
What is ZA Credit?
I have another outstanding loan at ZA Bank. Am I eligible for ZA Credit?
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“Salary+” Programme
How do I get "Salary+" Payroll Reward for 3 consecutive months?
What conditions do I need to fulfil in order to register for the “Salary+” programme?
Do I have to register to participate in the “Salary+” programme?
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