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Frequently Asked

查詢交易退款進度
ZA Card 使用介紹
提供服務 / 收費標準
香港居民開戶資格
轉賬服務的特點
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Currency Exchange

What currencies are currently supported for exchange?Any handling fee on currency exchange?How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?

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ZA Card

Check your refund status How to dispute a card transaction？ZA Card introduction

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Account Opening for Hong Kong Residents

How does a Hong Kong resident close a ZA Bank account?Eligibility for Hong Kong Residents My application status

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Account Opening for Visitors in Hong Kong

As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?Do I need to come to Hong Kong in person for account opening?What banking services are provided to the account which is opened by a visitor in Hong Kong?

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Savings

Making a cash deposit via ATM How to avoid having a inactive account?How do I reactivate a inactive account?

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Time Deposit

Checking the interest rate Charge for early withdrawal What's next when your time deposit matures

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Transfer

Adding money to your account Inward Overseas Remittance to ZA Bank Daily transfer limit setting

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e-Statement & e-Advice

Viewing your e-Statement Why we don't provide paper statements Access to past e-Statements or e-Advices

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Instalment Loan

Instalment loan required documents When will the loan be credited to my account upon approval?How soon can I re-apply for a loan after refusal

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Card Statement Instalment Program

Which type of credit card does Card Statement Instalment Program ‘ZA Bill Master’ support?When will Card Statement Instalment Program be credited to my credit card account upon approval?Card Statement Instalment Program ‘ZA Bill Master’ required documents

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Mobile App

Updating your personal information Forgot or change your password Change address

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Salary FastPass

What is Salary FastPass?Do you review my TransUnion's credit report when I apply for Salary FastPass?Is there any early settlement fee for Salary FastPass?

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Insurance

Which kind of insurance products are available at ZA Bank (App)?What is the relation between ZA Bank and ZA Insure? What should I do if my payment is failed for the automatic debit payment for ZA Insure policy?

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Instalment Loan Top-up

Am I eligible for the Instalment Loan Top-up?Is my application guaranteed for approval if I am eligible to apply for the Instalment Loan Top-up?Are any documents required for the Instalment Loan Top-up application?

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Fund investment

How to open investment account?What is the eligibility for opening an investment account?How to redeem a fund?

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Debt Changer

What can Debt Consolidation Program (“Debt Changer”) do for me?What is the difference between Debt Consolidation Program and Personal Instalment Loan? Other than consolidating my current balance, can I also cash-out?

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100% Personal Loan Guarantee Top up Scheme

Eligibility for 100% Personal Loan Guarantee Scheme Top-up loan What is 100% Personal Loan Guarantee Scheme Top-up Loan?How long it takes to approve the application?

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