ZA Savings Go, Easy Deposit, 5 seconds recall, facial authentication,Create together, be different together

open account in as fast as 5 minutes, cashback, interest, rate up coupon, green cards, FPS

How may I help you?

Enter keywords to search for frequently asked questions

繁EN

Personal

Business

Who we are

Frequently Asked

忘記登入用戶名
忘記或更改登入密碼
商業銀行賬戶所提供的服務 / 收費標準
轉賬服務的特點
存錢至賬戶
香港居民如何取消 ZA Bank 戶口?

Member-Get-Member Programme

How can I view my referral account opening invitation code?Can visitors to Hong Kong participate in the account opening referral promotion?What can I do if I forget to input the invitation code during the account opening process?

Currency Exchange

Any handling fee on currency exchange?What currencies are currently supported for exchange?How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?

ZA Card

Fees for cash withdrawal Check your refund status I suspect my card has been stolen

Account Opening for Hong Kong Residents

How does a Hong Kong resident close a ZA Bank account?How to open an account Why cannot use my ZA Bank account?

Account Opening for Visitors in Hong Kong

As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?How does a Hong Kong visitor close ZA account?Do I need to come to Hong Kong in person for account opening?

Savings

How do I reactivate a inactive account?How to avoid having a inactive account?Making a cash deposit via ATM

Time Deposit

Checking the interest rate Our fixed deposit tenors Minimum time deposit requirement

Transfer

Adding money to your account Inward Overseas Remittance to ZA Bank Daily transfer limit setting

e-Statement & e-Advice

Viewing your e-Statement When will I receive my e-Statement?Why we don't provide paper statements

Instalment Loan

Instalment loan required documents How soon can I re-apply for a loan after refusal What is "Rule of 78"?

Card Statement Instalment Program

Are my credit cards eligible for the Card Statement Instalment Program?How to apply Card Statement Instalment Program in ZA Bank if I'm already a ZA Bank Customer?Card Statement Instalment Program ‘ZA Bill Master’ required documents

Mobile App

Forgot your username Forgot or change your password Updating your personal information

Salary FastPass

What is Salary FastPass?Do you review my TransUnion's credit report when I apply for Salary FastPass?Who are eligible for Salary FastPass application?

Insurance

Which kind of insurance products are available at ZA Bank (App)?What should I do if my payment is failed for the automatic debit payment for my insurance policy applied via ZA Bank?What is the relation between ZA Bank and ZA Insure?

Instalment Loan Top-up

Am I eligible for the Instalment Loan Top-up?Is my application guaranteed for approval if I am eligible to apply for the Instalment Loan Top-up?Do I need to repay my existing Instalment Loan in full after successfully applying for and drawing down the Top-up?

Fund Service

Is there any annual fee or custody fee for the fund investment account?Can I cancel a subscription or redemption order? How do I close my investment account?

Debt Changer

What is the difference between Debt Consolidation Program and Personal Instalment Loan? What can Debt Consolidation Program (“Debt Changer”) do for me?Other than consolidating my current balance, can I also cash-out?

Savings Pot

Can I use my Savings Pot for payments?How do I transfer to/from my Savings Pot?When will my Savings Pot interest be credited?

Invest Account Setup

Can a Visitor in Hong Kong open an investment account?How to activate Cryptocurrency trading service?How to open stock trading service?

Stock Trading

What kinds of US Stocks Fee will be charged?Do US stocks support day trade?Are there any handling fees for transferring US stocks out of ZA Bank account?

ZA Credit

What is ZA Credit?Am I eligible for ZA Credit?Can I withdraw money from an ATM with ZA Credit?

Cryptocurrency

How to buy Cryptocurrency?How to sell Cryptocurrency? Where can I view the fees and charges table and the terms and conditions (T&C) of Cryptocurrency trading service？

“Salary+” Programme

What conditions do I need to fulfil in order to register for the “Salary+” programme?Do I have to register to participate in the “Salary+” programme?How do I get "Salary+" First Payroll Reward?