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Frequently Asked

查詢交易退款進度
ZA Card 使用介紹
商業銀行賬戶所提供的服務 / 收費標準
香港居民開戶資格
轉賬服務的特點
存錢至賬戶

Member-Get-Member Programme

How can I view my referral account opening invitation code?How to participate in the ZA Bank Member-Get-Member Programme?Can visitors to Hong Kong participate in the account opening referral promotion?

Currency Exchange

Any handling fee on currency exchange?What currencies are currently supported for exchange?How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?

ZA Card

Check your refund status ZA Card introduction How to dispute a card transaction？

Account Opening for Hong Kong Residents

How does a Hong Kong resident close a ZA Bank account?Eligibility for Hong Kong Residents Why cannot use my ZA Bank account?

Account Opening for Visitors in Hong Kong

As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?Do I need to come to Hong Kong in person for account opening?What banking services are provided to the account which is opened by a visitor in Hong Kong?

Savings

Making a cash deposit via ATM How to avoid having a inactive account?How do I reactivate a inactive account?

Time Deposit

Checking the interest rate Our fixed deposit tenors Getting started with your time deposit

Transfer

Adding money to your account Daily transfer limit setting Inward Overseas Remittance to ZA Bank

e-Statement & e-Advice

Viewing your e-Statement When will I receive my e-Statement?Why we don't provide paper statements

Instalment Loan

What is "Rule of 78"?Instalment loan required documents How soon can I re-apply for a loan after refusal

Card Statement Instalment Program

Are my credit cards eligible for the Card Statement Instalment Program?How to apply Card Statement Instalment Program in ZA Bank if I'm already a ZA Bank Customer?I'm self-employed or a student. Can I apply for Card Statement Instalment Program?

Mobile App

Updating your personal information Forgot or change your password Forgot your username

Salary FastPass

What is Salary FastPass?Do you review my TransUnion's credit report when I apply for Salary FastPass?Who are eligible for Salary FastPass application?

Insurance

Which kind of insurance products are available at ZA Bank (App)?What is the relation between ZA Bank and ZA Insure? What should I do if my payment is failed for the automatic debit payment for my insurance policy applied via ZA Bank?

Instalment Loan Top-up

Am I eligible for the Instalment Loan Top-up?Are any documents required for the Instalment Loan Top-up application?Do I need to repay my existing Instalment Loan in full after successfully applying for and drawing down the Top-up?

Fund Service

How do I close my investment account?Is there any annual fee or custody fee for the fund investment account?What are the subscription/ redemption fees for investing in investment funds via the ZA Bank App?

Debt Changer

What is the difference between Debt Consolidation Program and Personal Instalment Loan? What can Debt Consolidation Program (“Debt Changer”) do for me?What is the required monthly income for Debt Consolidation Program application?

Savings Pot

Can I use my Savings Pot for payments?When will my Savings Pot interest be credited?If there are no transactions, will my Savings Pot be frozen?

Invest Account Setup

What is Address Proof?Can a Visitor in Hong Kong open an investment account?How to open stock trading service?

Stock Trading

What kinds of US Stocks Fee will be charged?Are there any handling fees for transferring US stocks out of ZA Bank account?Do US stocks support day trade?

ZA Credit

Am I eligible for ZA Credit?What is ZA Credit?Can I withdraw money from an ATM with ZA Credit?

“Salary+” Programme

What conditions do I need to fulfil in order to register for the “Salary+” programme?When can I register for the “Salary+” programme?How do I get "Salary+" Payroll Reward for 3 consecutive months?

Virtual Asset Trading

How to buy Virtual Asset? How to sell Virtual Asset? Why are the highest and lowest values different between the line chart and the candlestick chart for virtual assets?