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Frequently Asked

查詢交易退款進度
ZA Card 使用介紹
提供服務 / 收費標準
香港居民開戶資格
轉賬服務的特點
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Member-Get-Member Programme

How can I view my referral account opening invitation code?Can visitors to Hong Kong participate in the account opening referral promotion?How to participate in the ZA Bank Member-Get-Member Programme?

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Currency Exchange

Any handling fee on currency exchange?What currencies are currently supported for exchange?How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?

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ZA Card

Check your refund status How to dispute a card transaction？ZA Card introduction

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Account Opening for Hong Kong Residents

How does a Hong Kong resident close a ZA Bank account?Eligibility for Hong Kong Residents My application status

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Account Opening for Visitors in Hong Kong

As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?Do I need to come to Hong Kong in person for account opening?What banking services are provided to the account which is opened by a visitor in Hong Kong?

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Savings

Making a cash deposit via ATM How to avoid having a inactive account?How do I reactivate a inactive account?

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Time Deposit

Checking the interest rate Charge for early withdrawal What's next when your time deposit matures

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Transfer

Adding money to your account Inward Overseas Remittance to ZA Bank Daily transfer limit setting

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e-Statement & e-Advice

Viewing your e-Statement When will I receive my e-Statement?Why we don't provide paper statements

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Instalment Loan

Instalment loan required documents Required monthly income for loan applications How soon can I re-apply for a loan after refusal

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Card Statement Instalment Program

Which type of credit card does Card Statement Instalment Program ‘ZA Bill Master’ support?When will Card Statement Instalment Program be credited to my credit card account upon approval?I'm self-employed or a student. Can I apply for Card Statement Instalment Program?

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Mobile App

Updating your personal information Forgot or change your password Forgot your username

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Salary FastPass

What is Salary FastPass?Do you review my TransUnion's credit report when I apply for Salary FastPass?Can I terminate my Salary FastPass?

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Insurance

Which kind of insurance products are available at ZA Bank (App)?What should I do if my payment is failed for the automatic debit payment for my insurance policy applied via ZA Bank?What is the relation between ZA Bank and ZA Insure?

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Instalment Loan Top-up

Am I eligible for the Instalment Loan Top-up?How soon can I re-apply for Instalment Loan Top-up after refusal?What are ‘Top-up amount’, ‘Remaining balance of existing Instalment Loan (s)’ and ‘Loan amount’?

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Fund investment

Can a Visitor in Hong Kong open an investment account?Is there any annual fee or custody fee for the fund investment account?How to open investment account?

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Debt Changer

What is the difference between Debt Consolidation Program and Personal Instalment Loan? Other than consolidating my current balance, can I also cash-out?What can Debt Consolidation Program (“Debt Changer”) do for me?

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