We are not able to cancel the delivery of physical card once it has been sent out. We recommend you not to activate the physical card after receiving it, or cut the card tape and dispose it properly.
If you need any assistance, please follow the instructions below to contact our 24/7 online Customer Services for further assistance. Thank you.
■ Scroll down the FAQ page to the bottom of the ZA Bank App and click「Online Chat」
■ Or click the「Chat」icon on the right side of ZA Bank webpage to access「Online Chat」