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As a licensed bank and “Your Future Bank for Now”, ZA Bank use technology to conquer the limitations of traditional banks, bringing our users a more convenient banking experience without sacrificing security. And you can also enjoy 24x7 customer service!

What should I complete the ZA Verify transaction authentication?

ZA Verify allows you to verify your transactions within ZA Bank App in seconds, giving you a smoother and safer online shopping experience.


When you receive a notification that the transaction has been rejected. How do I verify my transactions?

1. Check whether your device has received any transaction verification push notification, or log in to the ZA Bank App > tap "Account" in the top right corner > tap "ZA Card" > enter the ZA Card page, select "More" and tap ZA Verify to verify the relevant transactions.

2. After tapping "ZA Verify", you will see the following status columns: All, Pending, and Completed. Find the transaction that requires verification and proceed.

3. Tap the relevant transaction you need to verify, then select "Approve" or "Decline". (Note: If you did not authorize this transaction, please reject it.)

4. If the transaction was made by you, please initiate the transaction again (ask the merchant to submit the debit request again so the transaction can be completed).

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