• Ensure that you are physically located in Hong Kong and within the area of the blue line, please refer to the following picture:
• Ensure that your mobile phone signal is normal and connected.
• Ensure that your phone number has enabled international roaming.
• Ensure that the current version of the ZA Bank App is the latest one.
• Please click "Refresh Location" button when there's an "abnormal location" message prompted on ZA Bank App.