ZA Bank, Virtual Bank

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Individuals

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Who we are

Frequently Asked

Time Deposit

Checking the interest rate Minimum time deposit requirement Charge for early withdrawal

Account Opening

How to open an account Closing your account Understand our banking services

ZA Card

Is there an annual fee for ZA Card?ZA Card delivery Checking your ZA Card activation status

Savings

How we calculate your interest payment Making a cash deposit via ATM What is Savings Go?

Transfer

Points to note when making a transfer Adding money to your account Transferring money to the Mainland or abroad

e-Statement & e-Advice

When will I receive my e-Statement?Viewing your e-Statement Why we don't provide paper statements

Instalment Loan

Instalment loan required documents When will the loan be credited to my account upon approval?How soon can I re-apply for a loan after refusal

Mobile App

How to register the Government Cash Payout Scheme Updating your personal information Receiving one time verification SMS from abroad

100% Personal Loan Guarantee Scheme

What is 100% Personal Loan Guarantee Scheme (PLGS)?Why I can't apply for the 100% Personal Loan Guarantee Scheme through ZA Bank now?When to resume the new applications for PLGS?

ZA Insure

Which kind of insurance products are available at ZA Bank App?What is the relation between ZA Bank and ZA Insure?How to apply for a ZA Life insurance policy with the Bank’s mobile App?

Salary FastPass

What is Salary FastPass?Who are eligible for Salary FastPass application?What is Revolving ZA Salary Limit?

Card Statement Instalment Program

Which type of credit card does Card Statement Instalment Program ‘ZA Bill Master’ support?Card Statement Instalment Program ‘ZA Bill Master’ required documents Required monthly income for Card Statement Instalment Program application

About Us

About ZA Bank

News Centre

Corporate Governance

Regulatory Disclosures

Useful Links

Financial Crime Prevention Information Centre

bank.opinion@za.group

+852 3665 3665

Customer Feedback

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*‘No.1’ is defined by ZA Bank’s leading position in the virtual banking industry in terms of number of users, personal deposits and loan amount as of 31 December 2020.