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hotFrequently Asked
    Currency Exchange
    What currencies are currently supported for exchange?Any handling fee on currency exchange?How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?
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    ZA Card
    Check your refund statusHow to dispute a card transaction？ZA Card introduction
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    Account Opening for Hong Kong Residents
    How does a Hong Kong resident close a ZA Bank account?Eligibility for Hong Kong ResidentsMy application status
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    Account Opening for Visitors in Hong Kong
    As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?Do I need to come to Hong Kong in person for account opening?What banking services are provided to the account which is opened by a visitor in Hong Kong?
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    Savings
    Making a cash deposit via ATMHow to avoid having a inactive account?How do I reactivate a inactive account?
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    Time Deposit
    Checking the interest rateCharge for early withdrawalWhat's next when your time deposit matures
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    Transfer
    Adding money to your accountInward Overseas Remittance to ZA BankDaily transfer limit setting
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    e-Statement & e-Advice
    Viewing your e-StatementWhy we don't provide paper statementsAccess to past e-Statements or e-Advices
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    Instalment Loan
    Instalment loan required documentsWhen will the loan be credited to my account upon approval?How soon can I re-apply for a loan after refusal
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    Card Statement Instalment Program
    Which type of credit card does Card Statement Instalment Program ‘ZA Bill Master’ support?When will Card Statement Instalment Program be credited to my credit card account upon approval?Card Statement Instalment Program ‘ZA Bill Master’ required documents
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    Mobile App
    Updating your personal informationForgot or change your passwordForgot your username
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    Salary FastPass
    What is Salary FastPass?Do you review my TransUnion's credit report when I apply for Salary FastPass?Is there any early settlement fee for Salary FastPass?
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    Insurance
    Which kind of insurance products are available at ZA Bank (App)?What is the relation between ZA Bank and ZA Insure? What should I do if my payment is failed for the automatic debit payment for ZA Insure policy?
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    Instalment Loan Top-up
    Am I eligible for the Instalment Loan Top-up?Is my application guaranteed for approval if I am eligible to apply for the Instalment Loan Top-up?Are any documents required for the Instalment Loan Top-up application?
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    Fund investment
    How to open investment account?What is the eligibility for opening an investment account?How to redeem a fund?
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    Debt Changer
    What can Debt Consolidation Program (“Debt Changer”) do for me?What is the difference between Debt Consolidation Program and Personal Instalment Loan? Other than consolidating my current balance, can I also cash-out?
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    100% Personal Loan Guarantee Top up Scheme
    How long it takes to approve the application?What is 100% Personal Loan Guarantee Scheme Top-up Loan?Eligibility for 100% Personal Loan Guarantee Scheme Top-up loan
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