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Frequently Asked

查詢交易退款進度
ZA Card 使用介紹
商業銀行賬戶所提供的服務 / 收費標準
香港居民開戶資格
轉賬服務的特點
存錢至賬戶

Member-Get-Member Programme

How can I view my referral account opening invitation code?Can visitors to Hong Kong participate in the account opening referral promotion?How to participate in the ZA Bank Member-Get-Member Programme?

Currency Exchange

Any handling fee on currency exchange?What currencies are currently supported for exchange?How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?

ZA Card

Check your refund status How to dispute a card transaction？ZA Card introduction

Account Opening for Hong Kong Residents

How does a Hong Kong resident close a ZA Bank account?Eligibility for Hong Kong Residents Why cannot use my ZA Bank account?

Account Opening for Visitors in Hong Kong

As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?Do I need to come to Hong Kong in person for account opening?What banking services are provided to the account which is opened by a visitor in Hong Kong?

Savings

Making a cash deposit via ATM How to avoid having a inactive account?How do I reactivate a inactive account?

Time Deposit

Checking the interest rate What's next when your time deposit matures Charge for early withdrawal

Transfer

Adding money to your account Inward Overseas Remittance to ZA Bank Daily transfer limit setting

e-Statement & e-Advice

Viewing your e-Statement When will I receive my e-Statement?Why we don't provide paper statements

Instalment Loan

Instalment loan required documents How soon can I re-apply for a loan after refusal When will the loan be credited to my account upon approval?

Card Statement Instalment Program

How to apply Card Statement Instalment Program in ZA Bank if I'm already a ZA Bank Customer?Are my credit cards eligible for the Card Statement Instalment Program?I'm self-employed or a student. Can I apply for Card Statement Instalment Program?

Mobile App

Updating your personal information Forgot your username Forgot or change your password

Salary FastPass

What is Salary FastPass?Do you review my TransUnion's credit report when I apply for Salary FastPass?Who are eligible for Salary FastPass application?

Insurance

Which kind of insurance products are available at ZA Bank (App)?How can I submit a claim? What should I do if my payment is failed for the automatic debit payment for my insurance policy applied via ZA Bank?

Instalment Loan Top-up

Am I eligible for the Instalment Loan Top-up?Do I need to repay my existing Instalment Loan in full after successfully applying for and drawing down the Top-up?What are ‘Top-up amount’, ‘Remaining balance of existing Instalment Loan (s)’ and ‘Loan amount’?

Fund Service

Is there any annual fee or custody fee for the fund investment account?What are the subscription/redemption fees for investing in retail funds via ZA Bank?Can a Visitor in Hong Kong open an investment account?

Debt Changer

What is the difference between Debt Consolidation Program and Personal Instalment Loan? What can Debt Consolidation Program (“Debt Changer”) do for me?Can I make an early repayment on my Debt Consolidation Program?

Savings Pot

Can I use my Savings Pot for payments?When will my Savings Pot interest be credited?What is the basic interest rate for my Savings Pot?

Invest Account Setup

Can a visitor in Hong Kong open an investment account(stock trading service)?What is Address Proof?How to open stock trading service?

Stock Trading

What kinds of US Stocks Fee will be charged?Do US stocks support day trade?Can I short sell /margin trading US stocks?

ZA Credit

Am I eligible for ZA Credit?What is ZA Credit?Can I withdraw money from an ATM with ZA Credit?

“Salary+” Programme

How do I get "Salary+" Payroll Reward for 3 consecutive months?What is the Eligible Salary?What conditions do I need to fulfil in order to register for the “Salary+” programme?