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Frequently Asked

查詢交易退款進度
ZA Card 使用介紹
提供服務 / 收費標準
香港居民開戶資格
轉賬服務的特點
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「8-Bunny Prize Squad」

How to complete the tasks from 【ask a friend to help】on 「8-Bunny Prize Squad」?How to get Bunny Card？What’s 「8-Bunny Prize Squad」?

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Currency Exchange

What currencies are currently supported for exchange?How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?What are the benefits of currency exchange?

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ZA Card

Check your refund status How to dispute a transaction？ZA Card introduction

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Account Opening for Hong Kong Residents

How does a Hong Kong resident close a ZA Bank account?Eligibility for Hong Kong Residents How to open an account

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Account Opening for Visitors in Hong Kong

As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?What banking services are provided to the account which is opened by a visitor in Hong Kong?Do I need to come to Hong Kong in person for account opening?

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Savings

How do I reactivate a inactive account?Making a cash deposit via ATM How we calculate your interest payment

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Time Deposit

Checking the interest rate Charge for early withdrawal What's next when your time deposit matures

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Transfer

Adding money to your account Daily transfer limit setting Default receiving bank via FPS setting

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e-Statement & e-Advice

Viewing your e-Statement When will I receive my e-Statement?Access to past e-Statements or e-Advices

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Instalment Loan

Instalment loan required documents How soon can I re-apply for a loan after refusal When will the loan be credited to my account upon approval?

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Card Statement Instalment Program

Which type of credit card does Card Statement Instalment Program ‘ZA Bill Master’ support?Card Statement Instalment Program ‘ZA Bill Master’ required documents When will Card Statement Instalment Program be credited to my credit card account upon approval?

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Mobile App

Updating your personal information Forgot or change your password Change address

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Salary FastPass

What is Salary FastPass?Do you review my TransUnion's credit report when I apply for Salary FastPass?Can I terminate my Salary FastPass?

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Insurance

Can I cancel the policy after my application? Which kind of insurance products are available at ZA Bank (App)?What is the relation between ZA Bank and ZA Insure?

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Instalment Loan Top-up

Am I eligible for the Instalment Loan Top-up?Are any documents required for the Instalment Loan Top-up application?Do I need to repay my existing Instalment Loan in full after successfully applying for and drawing down the Top-up?

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Fund investment

How to redeem a fund?What are the subscription/redemption fees for investing in retail funds via ZA Bank?When will I get the proceeds after I have redeemed the fund?

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Debt Changer

What is the difference between Debt Consolidation Program and Personal Instalment Loan? What can Debt Consolidation Program (“Debt Changer”) do for me?What is the maximum loan amount & repayment period for Debt Consolidation Program?

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100% Personal Loan Guarantee Top up Scheme

Eligibility for 100% Personal Loan Guarantee Scheme Top-up loan What is 100% Personal Loan Guarantee Scheme Top-up Loan?How long it takes to approve the application?

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