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Personal
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Who we are
Frequently Asked
查詢交易退款進度
ZA Card 使用介紹
商業銀行賬戶所提供的服務 / 收費標準
香港居民開戶資格
轉賬服務的特點
存錢至賬戶
Member-Get-Member Programme
How can I view my referral account opening invitation code?
Can visitors to Hong Kong participate in the account opening referral promotion?
How to participate in the ZA Bank Member-Get-Member Programme?
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Currency Exchange
Any handling fee on currency exchange?
What currencies are currently supported for exchange?
How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?
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ZA Card
Check your refund status
ZA Card introduction
How to dispute a card transaction?
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Account Opening for Hong Kong Residents
How does a Hong Kong resident close a ZA Bank account?
Eligibility for Hong Kong Residents
My application status
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Account Opening for Visitors in Hong Kong
As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?
Do I need to come to Hong Kong in person for account opening?
What banking services are provided to the account which is opened by a visitor in Hong Kong?
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Savings
Making a cash deposit via ATM
How to avoid having a inactive account?
How do I reactivate a inactive account?
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Time Deposit
Checking the interest rate
What's next when your time deposit matures
Getting started with your time deposit
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Transfer
Adding money to your account
Inward Overseas Remittance to ZA Bank
Daily transfer limit setting
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e-Statement & e-Advice
Viewing your e-Statement
When will I receive my e-Statement?
Why we don't provide paper statements
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Instalment Loan
How soon can I re-apply for a loan after refusal
When will the loan be credited to my account upon approval?
Instalment loan required documents
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Card Statement Instalment Program
Which type of credit card does Card Statement Instalment Program ‘ZA Bill Master’ support?
I'm self-employed or a student. Can I apply for Card Statement Instalment Program?
How to apply Card Statement Instalment Program in ZA Bank if I'm already a ZA Bank Customer?
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Mobile App
Updating your personal information
Forgot your username
Forgot or change your password
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Salary FastPass
What is Salary FastPass?
Do you review my TransUnion's credit report when I apply for Salary FastPass?
Can I terminate my Salary FastPass?
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Insurance
Which kind of insurance products are available at ZA Bank (App)?
What should I do if my payment is failed for the automatic debit payment for my insurance policy applied via ZA Bank?
What is the relation between ZA Bank and ZA Insure?
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Instalment Loan Top-up
Am I eligible for the Instalment Loan Top-up?
Is my application guaranteed for approval if I am eligible to apply for the Instalment Loan Top-up?
Are any documents required for the Instalment Loan Top-up application?
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Fund Service
Can a Visitor in Hong Kong open an investment account?
Is there any annual fee or custody fee for the fund investment account?
What are the fees will be incurred when holding retail funds?
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Debt Changer
What can Debt Consolidation Program (“Debt Changer”) do for me?
Other than consolidating my current balance, can I also cash-out?
What is the difference between Debt Consolidation Program and Personal Instalment Loan?
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2024 Savings Supercharger
May I know what are the contents and rewards of the 2024 Savings Supercharger promotion?
How to participate in the 「2024 Savings Supercharger」promotion?
How do I get time deposit offers on Rate-up Tuesday?
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Savings Pot
Can I use my Savings Pot for payments?
How do I get Reward Rate?
When will my Savings Pot interest be credited?
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Invest Account Setup
How to open stock trading service?
What are the requirements of opening stock trading services?
What is Address Proof?
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Stock Trading
What kinds of US Stocks Fee will be charged?
What is the board lot size for US stocks?
Are there pre-opening sessions or after-market sessions for ZA Bank's US stocks trading service?
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