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hotFrequently Asked
    ZA Card
    ZA Card deliveryIs there an annual fee for ZA Card?Checking your ZA Card activation status
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    Account Opening for Hong Kong Residents
    How to close your accountEligibility for Hong Kong ResidentsUnderstand our banking services
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    Account Opening for Visitors in Hong Kong
    As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?Do I need to come to Hong Kong in person for account opening?What banking services are provided to the account which is opened as Visitor in Hong Kong?
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    Savings
    Making a cash deposit via ATMHow we calculate your interest paymentWhat is Savings Go?
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    Time Deposit
    Checking the interest rateCharge for early withdrawalMinimum time deposit requirement
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    Transfer
    Adding money to your accountDaily transfer limit settingTransferring money to the Mainland or abroad
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    e-Statement & e-Advice
    Viewing your e-StatementWhen will I receive my e-Statement?Do I receive a notification for every transaction?
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    Instalment Loan
    Instalment loan required documentsWhen will the loan be credited to my account upon approval?How soon can I re-apply for a loan after refusal
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    Card Statement Instalment Program
    Which type of credit card does Card Statement Instalment Program ‘ZA Bill Master’ support?Card Statement Instalment Program ‘ZA Bill Master’ required documents When will Card Statement Instalment Program be credited to my credit card account upon approval?
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    Mobile App
    Updating your personal informationForgot or change your passwordChange address
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    Salary FastPass
    What is Salary FastPass?What are the required documents for Salary FastPass?Do you review my TransUnion's credit report when I apply for Salary FastPass?
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    100% Personal Loan Guarantee Top up Scheme
    What is 100% Personal Loan Guarantee Scheme Top-up Loan?How long it takes to approve the application?Eligibility for 100% Personal Loan Guarantee Scheme Top-up loan
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    Insurance
    Can I cancel the policy after my application? What is the relation between ZA Bank and ZA Insure?Which kind of insurance products are available at ZA Bank (App)?
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    *'No.1' is defined by ZA Bank’s leading position in the virtual banking industry in terms of customer deposits, loan & advances and number of users as of 31 Dec 2021. Source: Annual results announcements of eight virtual banks.