ZA Savings Go, Easy Deposit, 5 seconds recall, facial authentication,Create together, be different together
open account in as fast as 5 minutes, cashback, interest, rate up coupon, green cards, FPS
Account Opening for Hong Kong Residents
Account Opening for Visitors in Hong Kong
e-Statement & e-Advice
Card Statement Instalment Program
100% Personal Loan Guarantee Top up Scheme
Instalment Loan Top-up
e-Statement & e-Advice
Here are all the “ZA Card” related questions
How to dispute a transaction？
Checking your ZA Card activation status
Customising your card number
I can't customise my ZA Card number
Is there an annual fee for ZA Card?
ZA Card introduction
Checking your ZA Card's expiry date and CVV
Depositing money via ZA Card number
Making a cash deposit with ZA Card
Getting your ZA Card
Online payment in different currencies
What “Cash deducted from ZA Coin” means
What is ZA Verify
I can't make a purchase with ZA Card at a non-CVV merchant
Why is there spending adjustment in card transaction record sometimes?
How to do on any unidentified card transactions?
Can I use ZA Card to make payment on Taobao?
Why was my payment to Amazon unsuccessful?
Why the tunnel fee payment via ZA Card is failed？
Cannot use paywave function
Amount deducted in transaction failure
Check your refund status
Transaction has been rejected
Debit amount exceeding the actual spending
Adding ZA Card to Apple Wallet
Are there any additional costs associated with using Apple Pay?
I've lost my Apple devices
Switching to a new device
Devices that support Apple Pay
Can I keep using Apple Pay if I cancel my ZA Card?
My virtual card has been reissued. Should I set up Apple Pay again?
Linking ZA Card to payment wallets
Adding ZA Card to Google Pay
Are there any additional costs associated with using Google Pay?
Switching to a new device for Google pay
Devices that support Google Pay
Can I keep using Google Pay if I cancel my ZA Card?
After my virtual card has been reissued, should I re-setup Google Pay?
What is ZA Coin?
Why you're required to register ZA Fam to link with ZA Coin
How to earn ZA Coin
Redeeming your ZA Coin
Will ZA Coin expire?
Eligible transactions made with ZA Card to earn ZA Coin
Checking your ZA Coin record
Unlinking ZA Coin from your card
Phone number for linking to ZA Coin
Link to ZA Coin for spending rewards
ZA Coin triggered by the cancelled transaction
Cap of ZA Coin Rebate
Adjusting your spending limit
Stop using ZA Card temporarily
Can I cancel ZA Card only ?
I suspect my card has been stolen
Fees for cash withdrawal
Changing ATM language settings
Using your ZA Card at ATMs
Activating my physical card
Report lost card
Replace damaged Physical ZA Card
ZA Card delivery
Can I cancel the physical card delivery if it is on the way?
Apply Physical ZA Card
Can I cancel the [Consumption Dispute] appeal on my own?
How do I know the latest developments in consumer disputes?
Why is my card locked?
If a consumer dispute appeal fails, will I be charged a fee?
If the consumer dispute appeal fails / cancels the consumer dispute appeal by itself, can I submit the application again on the APP?
How to submit supplementary information？