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Who we are
ZA Card 使用介紹
商業銀行賬戶所提供的服務 / 收費標準
How can I view my referral account opening invitation code?
Can visitors to Hong Kong participate in the account opening referral promotion?
How to participate in the ZA Bank Member-Get-Member Programme?
Any handling fee on currency exchange?
What currencies are currently supported for exchange?
How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?
Check your refund status
ZA Card introduction
How to dispute a card transaction？
Account Opening for Hong Kong Residents
How does a Hong Kong resident close a ZA Bank account?
Eligibility for Hong Kong Residents
My application status
Account Opening for Visitors in Hong Kong
As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?
Do I need to come to Hong Kong in person for account opening?
What banking services are provided to the account which is opened by a visitor in Hong Kong?
Making a cash deposit via ATM
How to avoid having a inactive account?
How do I reactivate a inactive account?
Checking the interest rate
What's next when your time deposit matures
Charge for early withdrawal
Adding money to your account
Inward Overseas Remittance to ZA Bank
Daily transfer limit setting
e-Statement & e-Advice
Viewing your e-Statement
Why we don't provide paper statements
When will I receive my e-Statement?
When will the loan be credited to my account upon approval?
How soon can I re-apply for a loan after refusal
Instalment loan required documents
Card Statement Instalment Program
Which type of credit card does Card Statement Instalment Program ‘ZA Bill Master’ support?
How to apply Card Statement Instalment Program in ZA Bank if I'm already a ZA Bank Customer?
I'm self-employed or a student. Can I apply for Card Statement Instalment Program?
Updating your personal information
Forgot or change your password
Forgot your username
What is Salary FastPass?
Do you review my TransUnion's credit report when I apply for Salary FastPass?
Can I terminate my Salary FastPass?
Which kind of insurance products are available at ZA Bank (App)?
What is the relation between ZA Bank and ZA Insure?
What should I do if my payment is failed for the automatic debit payment for my insurance policy applied via ZA Bank?
Instalment Loan Top-up
Am I eligible for the Instalment Loan Top-up?
Is my application guaranteed for approval if I am eligible to apply for the Instalment Loan Top-up?
Are any documents required for the Instalment Loan Top-up application?
Can a Visitor in Hong Kong open an investment account?
Is there any annual fee or custody fee for the fund investment account?
How to open investment account?
Other than consolidating my current balance, can I also cash-out?
What is the difference between Debt Consolidation Program and Personal Instalment Loan?
What can Debt Consolidation Program (“Debt Changer”) do for me?
2024 Savings Supercharger
May I know what are the contents and rewards of the 2024 Savings Supercharger promotion?
Why is my target amount for 9 Saver Prizes different from my friend’s / family’s amount?
How to participate in the 「2024 Savings Supercharger」promotion?
Can I use my Savings Pot for payments?
How do I get Reward Rate?
How to open a Savings Pot?