【 Step 1 】Can I open a ZA Bank account?
Currently, you must fulfill the following requirements to open an account with ZA Bank:
1. An individual aged 18 or above; and
2. Hold a valid HKID card (permanent and non-permanent residents are accepted; smart HKID and the new smart HKID introduced on 26 November 2018 are both accepted; juvenile HKID card and HKID card issued overseas are not accepted);
3. Have a valid Hong Kong mobile phone number for receiving SMS and identity authentication;
4. Have a valid residential address in Hong Kong.
Please note that we are currently unable to open accounts for customers who have tax residency, place of birth or nationality in some countries, including the U.S.
【 Step 2 】Download ZA Bank App
You're just one step away from becoming a customer of the First Virtual Bank in Hong Kong!
Download ZA Bank App now for a banking experience like never before!
You can find the QR code at the bottom of ZA Bank official website.
Please scan the code and you will start the download process.

【 Step 3 】Account opening tutorial
Get your account in as fast as 5 minutes

Have problems when opening account? Try to check out below videos

Account Opening Procedure

Account opening tutorial - New Smart ID card scan(Only available with Cantonese voice-over)

Account opening tutorial - Smart ID card scan(Only available with Cantonese voice-over)

Please follow the instructions below to contact our「Online Chat」

Customer Service for further assistance.

■ Scroll down the FAQ page to the bottom and click「Online Chat」;

■ Click the「Chat」icon on the right side of webpage to access「Online Chat」