ZA Bank, Virtual Bank

ZA Bank, Virtual Bank

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Why was my payment to Amazon unsuccessful?

Amazon and some other online platforms do not require users to input CVV during checkout, which creates risk to the transaction. The Bank takes ZA Card transaction safety very serious, so we block this type of transaction at the moment until there is an effective measure in place to minimize such risk.

If you need any assistance, please follow the instructions below to contact our 24/7 online Customer Services for further assistance. Thank you.

■ Scroll down the FAQ page to the bottom of the ZA Bank App and click「Online Chat」

■ Or click the「Chat」icon on the right side of ZA Bank webpage to access「Online Chat」

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