ZA Bank, Virtual Bank

ZA Bank, Virtual Bank

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Can I cancel the policy after my application?

If you are not completely satisfied with your policy, you may request for cancellation within 30 days (Cooling-off period) from the policy issuance date. ZA Insure will process your cancellation request within 10 working days from the day they receive your submission with all paid premiums and levy refunded to you.

Please note that no refund can be made if a claim payment under the policy has been made prior to your request for cancellation.

You may visit ZA Bank App ( after login, select「More」>「ZA Insure」>「View My Policy」) to submit your cancellation request.

If you need further assistance,feel free to online chat with us
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What is the relation between ZA Bank and ZA Insure?Which kind of insurance products are available at ZA Bank App?How can I submit a claim? How to apply for a ZA Life insurance policy with the Bank’s mobile App?Why I cannot see the policies I purchased via ZA Insure?