ZA Bank, Virtual Bank

ZA Bank, Virtual Bank

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Debit amount exceeding the actual spending

Some merchants/organisations ( e.g Gas stations / hotels ) may pre-authorise an amount upon the transaction is completed, resulting a higher debit amount compared to the actual spending.

The merchant will reconcil the account with the bank on the actual settlement date (usually 30 days after payment) and refund the difference.

If the difference is not refunded on the settlement day, you can file a debit card dispute via LiveChat Channel.

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