If your iPhone, iPad or Apple Watch is lost or stolen, you can go to iCloud.com or use the “Find My iPhone” App to suspend or permanently remove your ZA Card from that device.

If your device is turned off or does not connected to a mobile or Wi-Fi network, the action will be processed once it is online again.

If you need any assistance, please follow the instructions below to contact our 24/7 online Customer Services for further assistance. Thank you.

■ Scroll down the FAQ page to the bottom of the ZA Bank App and click「Online Chat」

■ Or click the「Chat」icon on the right side of ZA Bank webpage to access「Online Chat」