You may expect to receive your ZA Card within 7 business days via Hong Kong local ordinary mail and 1 month via international mail. Please do not activate the physical card in App before receive it.
If the mailing address is incorrect or you have not received the physical card, please check if receive any email from ZA Bank about the return letter.
Please log in to the ZA Bank App and confirm the mailing address, you can contact our 24/7 online Customer Service for further assistance.
Update your mailing address by below steps:
1. Tap "More" in the menu bar
2. Tap "Edit My Profile" or your profile picture
3. Select the address
If you need any assistance, please follow the instructions below to contact our 24/7 online Customer Services for further assistance. Thank you.
■ Scroll down the FAQ page to the bottom of the ZA Bank App and click「Online Chat」
■ Or click the「Chat」icon on the right side of ZA Bank webpage to access「Online Chat」