There are 4 steps to process the PLGS application:
Step 1: ZA Bank to review your application materials
ZA Bank will review your application upon receiving the full set of required information and documents from you. Usually, it may take approximately 5 working days.
We will contact you by phone/SMS if we need any additional information or documents from you. Please pay attention to incoming calls from our Customer Service hotline 3665 3665.
Step 2: ZA Bank to upload your application to HKMCI
Your application will be uploaded to HKMCI for final review within 3 working days after ZA Bank has reviewed your application.
Step 3：Final review by HKMCI
HKMCI will take approximately 3 to 5 working days to review your application.
Step 4: ZA Bank to send final result to you via SMS
We will notify you the final result via SMS within 1 working day after receiving the final approval result from HKMC.
The actual approval time may vary in different scenario. Thanks for your patience.
If you need any assistance, please follow the instructions below to contact our 24/7 online Customer Services for further assistance. Thank you.
■ Scroll down the FAQ page to the bottom of the ZA Bank App and click「Online Chat」
■ Or click the「Chat」icon on the right side of ZA Bank webpage to access「Online Chat」