ZA Bank, Virtual Bank

ZA Bank, Virtual Bank

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Telling us about an unauthorised or incorrect transaction

For unauthorised or incorrect transaction related to ZA Card, please lock your ZA Card in App immeidately to avoid any financial loss. And contact us within 60 days from the statement date to ask for transaction dispute.

For other incorrect transactions, please contact us within 90 days after the issuance of the monthly statement.

Please feel free to reach our customer service specialists in the ZA Bank App if you need further assistance.

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Questions related to “e-Statement & e-Advice”
When will I receive my e-Statement?Viewing your e-StatementWhy we don't provide paper statementsDo I receive a notification for every transaction?Access to past e-Statements or e-Advices