If you want to suspend using ZA Card, you can use the 'Lock Card' function:
1. Tap the "ZA Card" icon in the menu bar
2. Tap the "Setting" icon in the top right of the screen
3. Select "Lock card"
Once you have locked your ZA Card, all card purchases and ATM withdrawal
will be automatically declined (excluding the transaction adjustments initiated by bank on a previous purchase, if there is any). After card activation, ZA card can only be cancelled together with ZA Bank account closure.
If you need any assistance, please follow the instructions below to contact our 24/7 online Customer Services for further assistance. Thank you.
■ Scroll down the FAQ page to the bottom of the ZA Bank App and click「Online Chat」
■ Or click the「Chat」icon on the right side of ZA Bank webpage to access「Online Chat」