ZA Bank, Virtual Bank

ZA Bank, Virtual Bank

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Why is there spending adjustment in card transaction record sometimes?

All ZA Card Transactions will be deducted from your HKD savings account directly. However, some transactions may be adjusted according to the merchant's additional charges. For example: tips at restaurants, hotel fees, etc.

You can click on the transaction record in the ZA Bank App [ZA Card] or [Account] tab to view the details of the transactions.

If you need any assistance, please follow the instructions below to contact our 24/7 online Customer Services for further assistance. Thank you.

■ Scroll down the FAQ page to the bottom of the ZA Bank App and click「Online Chat」

■ Or click the「Chat」icon on the right side of ZA Bank webpage to access「Online Chat」

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