All ZA Card Transactions will be deducted from your HKD savings account directly. However, some transactions may be adjusted according to the merchant's additional charges. For example: tips at restaurants, hotel fees, etc.

You can click on the transaction record in the ZA Bank App [ZA Card] or [Account] tab to view the details of the transactions.

If you need any assistance, please follow the instructions below to contact our 24/7 online Customer Services for further assistance. Thank you.

■ Scroll down the FAQ page to the bottom of the ZA Bank App and click「Online Chat」

■ Or click the「Chat」icon on the right side of ZA Bank webpage to access「Online Chat」