If your ZA Card is lost , you may log into the ZA Bank App immediately to lock the card and contact our 24/7 online customer service team. We can help you to issue a new card.

App Lock Card Step:

1. Log in to ZA Bank App

2. Tap the 'ZA Card' icon in the menu bar

3. Tap the 'Setting' icon in the top right of the screen

4. Select 'Lock Card'

If you need any assistance, please follow the instructions below to contact our 24/7 online Customer Services for further assistance. Thank you.

■ Scroll down the FAQ page to the bottom of the ZA Bank App and click「Online Chat」

■ Or click the「Chat」icon on the right side of ZA Bank webpage to access「Online Chat」