When the transaction fails and the payment is returned to the account, the original earned ZA Coin will be deducted. When there is insufficient ZA Coin , the equivalent balance of cash will be deducted from your savings account.

If you need any assistance, please follow the instructions below to contact our 24/7 online Customer Services for further assistance. Thank you.

■ Scroll down the FAQ page to the bottom of the ZA Bank App and click「Online Chat」

■ Or click the「Chat」icon on the right side of ZA Bank webpage to access「Online Chat」