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Why the order is in “In Progress” status?

Please note this is a very rare that the order is still being processing. We are following up on the case now. The order status will be updated once the processing is complete. You can check the account balances and the currency exchange order status update under the “Activity” section of our Bank App.

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Questions related to “Currency Exchange”
What currencies are currently supported for exchange?How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?Any cut-off time for currency exchange?Is cross-exchange between foreign currency and foreign currency possible?Why does the currency exchange show that the transaction failed?