We are happy to hear your voice, have customers valuable feedback.
Within 7 calendar days upon receipt of your complaint, we will follow up on the issue and send you an acknowledgement letter
In general, within 30 calendar days from the receipt of a complaint, we will send you a final response communicating the investigation result and resolution
If we need more time for the investigation, the expected date of final response will be delivered to you within 30 calendar days after the receipt of your complaint. We endeavour to provide our final response to you within 60 calendar days.
In any event, if you have further information to assist our review, or if you are not satisfied with our response, please get in touch with us again so we can revisit your case. You may also refer your case to the Financial Dispute Resolution Centre for monetary disputes.