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Frequently Asked

開戶條件要求
查詢交易退款進度
ZA Bank 推出商業銀行
ZA Card 使用介紹
提供服務 / 收費標準
香港居民開戶資格

ZA Card

Check your refund status Checking your ZA Card activation status Is there an annual fee for ZA Card?

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Account Opening for Hong Kong Residents

How to close your account Eligibility for Hong Kong Residents How to open an account

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Account Opening for Visitors in Hong Kong

As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?Do I need to come to Hong Kong in person for account opening?What banking services are provided to the account which is opened as Visitor in Hong Kong?

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Savings

Making a cash deposit via ATM How we calculate your interest payment What is Savings Go?

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Time Deposit

Checking the interest rate Charge for early withdrawal Minimum time deposit requirement

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Transfer

Adding money to your account Default receiving bank via FPS setting Daily transfer limit setting

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e-Statement & e-Advice

Viewing your e-Statement When will I receive my e-Statement?Do I receive a notification for every transaction?

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Instalment Loan

Instalment loan required documents When will the loan be credited to my account upon approval?Required monthly income for loan applications

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Card Statement Instalment Program

Which type of credit card does Card Statement Instalment Program ‘ZA Bill Master’ support?Card Statement Instalment Program ‘ZA Bill Master’ required documents When will Card Statement Instalment Program be credited to my credit card account upon approval?

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Mobile App

Updating your personal information Forgot or change your password Change address

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Salary FastPass

What is Salary FastPass?Do you review my TransUnion's credit report when I apply for Salary FastPass?What are the required documents for Salary FastPass?

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100% Personal Loan Guarantee Top up Scheme

Eligibility for 100% Personal Loan Guarantee Scheme Top-up loan How long it takes to approve the application?What is 100% Personal Loan Guarantee Scheme Top-up Loan?

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Insurance

Can I cancel the policy after my application? Which kind of insurance products are available at ZA Bank (App)?What is the relation between ZA Bank and ZA Insure?

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Instalment Loan Top-up

Am I eligible for the Instalment Loan Top-up?Are any documents required for the Instalment Loan Top-up application?Do I need to repay my existing Instalment Loan in full after successfully applying for and drawing down the Top-up?

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Fund investment

What are the fees for investing retail funds?How to redeem a fund?What are the subscription/redemption charges for investing retail funds in ZA platform?

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