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As a licensed bank and “Your Future Bank for Now”, ZA Bank use technology to conquer the limitations of traditional banks, bringing our users a more convenient banking experience without sacrificing security. And you can also enjoy 24x7 customer service!

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Frequently Asked

忘記登入用戶名
忘記或更改登入密碼
商業銀行賬戶所提供的服務 / 收費標準
轉賬服務的特點
存錢至賬戶
香港居民如何取消 ZA Bank 戶口?

Member-Get-Member Programme

What can I do if I forget to input the invitation code during the account opening process? When will the rewards for the referral account opening promotion be issued?Can visitors to Hong Kong participate in the account opening referral promotion?

Currency Exchange

What currencies are currently supported for exchange?Any handling fee on currency exchange?How can I place currency exchange from ZA Bank App/ check today's latest exchange rate?

ZA Card

Is there an annual fee for ZA Card?Fees for cash withdrawal Can I use ZA Card to make payment on Taobao?

Account Opening for Hong Kong Residents

Eligibility for Hong Kong Residents How does a Hong Kong resident close a ZA Bank account?I am a US citizen. Can I apply for a ZA Bank account?

Account Opening for Visitors in Hong Kong

As a visitor in Hong Kong, what is the eligibility to open a ZA bank account?Do I need to come to Hong Kong in person for account opening?How does a Hong Kong visitor close ZA account?

Savings

How do I reactivate a inactive account?How we calculate your interest payment Making a cash deposit via ATM

Time Deposit

Checking the interest rate Minimum time deposit requirement Our fixed deposit tenors

Transfer

Adding money to your account Inward Overseas Remittance to ZA Bank Daily transfer limit setting

e-Statement & e-Advice

Viewing your e-Statement When will I receive my e-Statement?Why we don't provide paper statements

Instalment Loan

Instalment loan required documents What is "Rule of 78"?I'm self-employed or a student. Can I apply for a loan?

Card Statement Instalment Program

Are my credit cards eligible for the Card Statement Instalment Program?How to apply Card Statement Instalment Program in ZA Bank if I'm already a ZA Bank Customer?Card Statement Instalment Program ‘ZA Bill Master’ required documents

Mobile App

Forgot your username Forgot or change your password Downloading ZA Bank App

Salary FastPass

What is Salary FastPass?Who are eligible for Salary FastPass application?How to select my ZA Payday?

Insurance

Which kind of insurance products are available at ZA Bank (App)?How to view the purchased policy details through the ZA Bank App?What is the relation between ZA Bank and ZA Insure?

Instalment Loan Top-up

Am I eligible for the Instalment Loan Top-up?Do I need to repay my existing Instalment Loan in full after successfully applying for and drawing down the Top-up?Is my application guaranteed for approval if I am eligible to apply for the Instalment Loan Top-up?

Fund Service

How do I subscribe to a fund? What are the subscription/ redemption fees for investing in investment funds via the ZA Bank App? Is there any annual fee or custody fee for the fund investment account?

Debt Changer

What can Debt Consolidation Program (“Debt Changer”) do for me?Other than consolidating my current balance, can I also cash-out?Can I make an early repayment on my Debt Consolidation Program?

Savings Pot

What is the basic interest rate for my Savings Pot?Can I use my Savings Pot for payments?How do I transfer to/from my Savings Pot?

Invest Account Setup

Can a Visitor in Hong Kong open an investment account?How to open stock trading service?If a Visitor in Hong Kong has already opened a ZA Bank savings account, can he or she open an investment account afterwards?

Stock Trading

What kinds of US Stocks Fee will be charged?Are there any handling fees for transferring US stocks out of ZA Bank account?Do US stocks support day trade?

ZA Credit

What is ZA Credit?Am I eligible for ZA Credit?As a ZA Credit selected customer, will my application be approved for sure?

Cryptocurrency

How to buy Cryptocurrency?How to sell Cryptocurrency? Where can I view the fees and charges table and the terms and conditions (T&C) of Cryptocurrency trading service？