We value your refund request and will forward it to the relevant department for processing. From the date you submit the cancellation request, we will inform the other bank to proceed within the next business day.

Please note that the refund process is governed by regulatory requirements, follows a predefined procedure, and involves continued follow-up with the receiving bank/institution. The maximum processing time may be about 20 business days.

Please rest assured we will strive to accelerate your request and will update you promptly via email with the final result.