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As a licensed bank and “Your Future Bank for Now”, ZA Bank use technology to conquer the limitations of traditional banks, bringing our users a more convenient banking experience without sacrificing security. And you can also enjoy 24x7 customer service!

How do I check the latest progress of my mis-transferred fund recall request?

You can check the latest application status on the progress page of the mis-transferred fund recall request. We will also notify you of the latest progress.

Kind reminder

We will request a refund from the receiving institution. However, it requires the payee's consent to process the refund, which may take about 20 business days.

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Questions related to "General Knowledge about Transfer" Questions related to

What should I take note of when making a transfer?What is a registered payee?If I want to report a suspicious FPS proxy ID / bank account number / SVF account number, what should I do?If I amend the transfer limit, will it take effect immediately?Is there a fee for applying for a mis-transfer?

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*As the first digital bank to launch in Hong Kong, ZA Bank had the highest number of users and customer deposits among the city’s eight digital banks as of 30 June 2024. Source: Interim reports of 8 digital banks.