Why is my card temporarily locked during a transaction dispute?
When the customer goes through the ZA Bank App for self-service consumption dispute process, if the transaction is an unauthorized transaction, after confirming the submission of the dispute, we will lock the customer's ZA Card to ensure the safety of the customer's card use.
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Questions related to "Refunds and transaction disputes" Questions related to
How do I submit a debit card dispute?How do I know the latest developments in consumer disputes?If a consumer dispute appeal fails, will I be charged a fee?Can I cancel the Consumption Dispute appeal on my own?If the consumer dispute appeal fails cancels the consumer dispute appeal by itself, can I submit the application again on the APP?
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