Notice of Amendment to the “Fees and Charges Guide for Individual Customers”
(Effective from 1 June 2026)
We are updating the “Fees and Charges Guide for Individual Customers” (“Fees and Charges Guides”), which will be effective from 1 June 2026. While this may sound like another boring update, please take a few minutes to carefully read through this notice to better protect your interests.
Amendments to the Fees and Charges Guides are listed below:
|
Service |
Existing Fees and Charges |
New Fees and Charges |
|
CHATS inward remittance |
Waived (these fee items are collectively referred to as “CHATS inward / outward”) |
Waived |
|
CHATS outward remittance |
Waived |
|
|
SWIFT inward remittance |
Waived (these fee items are collectively referred to as “inward remittance”) |
Waived |
|
FPS inward remittance |
Waived |
|
|
Payment Connect inward remittance |
Waived |
|
|
Return of all types of inward remittance^ |
Rename “Inward remittance - returned” to “Return of all types of inward remittance”
|
|
|
Outward remittance to other local bank accounts in Hong Kong |
|
Waived Please note that: 1) Outward remittances via SWIFT may be subject to fees charged by other banks or related institutions (e.g., correspondent banks, intermediary banks, settlement institutions, and/or the beneficiary bank). Please refer to the fee quote on the transaction page. |
|
Global Transfer via Wise |
Rename “Outward remittance” to “Global Transfer via Wise” |
|
|
Global Transfer via SWIFT |
Waived Please note that: 1) Outward remittances processed via SWIFT may incur fees charged by other banks and related institutions (including correspondent banks, intermediary banks, settlement institutions, and/or the beneficiary bank) for handling the remittance. Such fees may be deducted directly from the remittance amount or debited from the customer’s account, and the actual charging method may not fully follow the customer’s original charging instruction. 2) If a remitter selects to bear the charges for outward remittances via SWIFT, ZA Bank is entitled to collect an upfront fee at the time of processing. The upfront amount is determined, without prior notice, by reference to the charging records of other banks and related institutions, and the display shown in the ZA Bank App when initiating the outward remittance shall prevail. The upfront amount is non-refundable. If the actual fees charged exceed the upfront amount, ZA Bank may recover the shortfall from the customer. 3) If the information provided in the remittance instructions is inaccurate, incomplete, or unclear, other banks and related institutions are entitled to charge additional fees for corrections or processing. |
Waived Please note that: 1) Outward remittances via SWIFT may be subject to fees charged by other banks or related institutions (e.g., correspondent banks, intermediary banks, settlement institutions, and/or the beneficiary bank). These fees may be deducted directly from the remittance amount or debited from your account, and the actual charging method may differ from your selected option. 2) If you choose to bear the charges, ZA Bank may collect a non-refundable upfront fee when processing the remittance. The amount is set (without prior notice) with reference to the charging records of other banks or related institutions and the amount shown in the ZA Bank App at the time of remittance prevails. If actual fees exceed the upfront fee, ZA Bank may debit the shortfall from you. 3) If remittance details are incorrect, incomplete or unclear, additional fees may be charged by other banks or related institutions for amendment or processing. |
|
FPS outward remittance |
|
Waived |
|
Payment Connect outward remittance |
|
Waived |
|
Return of all types of outward remittance^ |
|
Waived |
|
ATM cash withdrawal fee
|
|
If the total amount of cash withdrawal, including both local and overseas, exceeds the equivalent of HKD 80,000 within the same calendar month, a 1% fee will be charged on the excess amount. |
|
Landlord Instalment Loan Handling Fee |
For 24-month tenor: Original principal * 8%; and The handling fee will be deducted from the loan disbursement amount. |
An administrative fee of 0.5% - 6.5% of the loan amount is charged per annum based on the tenor. Upon successful drawdown of the loan, the total fee for the entire period will be deducted from the loan disbursement amount. |
^ “CHATS inward / outward - returned” in the existing Fees and Charges Guides is removed and included in “return of all types of inward remittance” and “return of all types of outward remittance” in the new Fees and Charges Guides.
You can download a PDF version of the updated Fees and Charges Guides via link below:
Fees and Charges Guide for Individual Customers
You can also visit the link below to learn more about ZA Card ATM cash withdrawal fee:
Sustainable banking service: Introducing our new ATM fee structure
Please note that the amendments will be legally binding on you if you use or continue to use related products or services on or before 1 June 2026. If you decline to accept the amendments, you have the right to terminate the products or services according to the relevant provisions under ZA Bank’s General Account Terms and Conditions, ZA Card Terms and Conditions and Instalment Loan Terms and Conditions before the abovementioned date.
Please feel free to get in touch with us through the ZA Bank App if you need any assistance.


