If your overseas inward transfer shows as failed, don't worry. You can check it using the steps below:

Step 1: Verify the currency

Please check whether the transferred currency is supported by ZA Bank: HKD, CNY, USD, SGD, GBP, EUR, CAD, AUD, JPY, NZD, and CHF.

Step 2: Verify the transfer details

If the currency is correct, please further check whether any of the transfer details were entered incorrectly, such as the payee's name, account number, and whether the receiving bank is ZA Bank.

Step 3: Verify your account status

Please confirm that your account status is normal and able to receive transfers.

Friendly reminder: 

If you've completed the checks above, you may contact the paying bank to enquire about the reason or get in touch with us for assistance.