If you are not completely satisfied with your policy, you may request for cancellation within 30 days (Cooling-off period) from the policy issuance date.

For the policy underwritten by ZA Insure

You may visit ZA Bank App (the ‘All’ shortcut after logging in to the home page and go to ‘My Policy’ under Insurance section) to submit your cancellation request. ZA Insure will process your cancellation request within 10 working days from the day they receive your submission with all paid premiums and levy refunded to you.

Please note that no refund can be made if a claim payment under the policy has been made prior to your request for cancellation.

For the policy underwritten by Generali Life (Hong Kong) Limited, you should

•Return the policy to Generali (if applicable); and

•Provide the written notice which signed by you and request cancellation.

Your request to cancel must be signed by you and received directly by Generali Life (Hong Kong) Limited (Address: 21/F, Cityplaza One, 1111 King’s Road, Taikoo Shing, Hong Kong or Email Address: bancalife.cs@generali.com.hk) within the Cooling-Off Period, which is 30 calendar days immediately following the day of delivery of this policy or Cooling-Off Notice to you or your nominated representative (whichever is the earlier).

(The Cooling-off Notice is the notice sent to you or your nominated representative (separate from the policy) notifying you of your right to cancel within the stated 30 calendar day period).

No refund of premium and levy can be made if a claim payment has been made prior to your request for cancellation.

ZA Bank will conclude its insurance partnership with Generali Life (Hong Kong) Limited (“Generali Hong Kong”) on 31 May 2025, tap here to learn more.