Member-Get-Member ProgrammeCurrency ExchangeZA CardAccount Opening for Hong Kong ResidentsAccount Opening for Visitors in Hong KongSavingsTime DepositTransfere-Statement & e-AdviceInstalment LoanCard Statement Instalment ProgramMobile AppSalary FastPassInsuranceInstalment Loan Top-upFund ServiceDebt ChangerSavings PotInvest Account SetupStock TradingZA CreditCryptocurrency“Salary+” Programme
Here are all the “Fund Service” related questions
How do I subscribe to a fund? How do I redeem a fund? When will I get the units after I have subscribed to a fund? How long will it take to receive money after redeeming a fund? Fund Trading Hours Can I cancel a subscription or redemption order?How could I check my transaction history? How could I check my contract notes and monthly statements? What are the subscription/ redemption fees for investing in investment funds via the ZA Bank App? What fees will be incurred when holding a fund?Is the fund price displayed on the APP equivalent to the transaction price of that day?Could I transfer fund position to the investment account in ZA Bank?Do I need to cover position after subscribing to funds?Will I be notified of my transaction?When will I receive monthly investment account statement?Is there any annual fee or custody fee for the fund investment account?What is included in the general expenses of the fund?If a Visitor in Hong Kong does not finish opening an investment account during account opening process, can he or she continue the account opening process in the future?Where could I sort out the funds denominated in USD?Do I need sufficient USD deposit to subscribe USD fund?How can I amend whether or not I am a licensed person under the Securities and Futures Commission or an employee of a registered institution or provide relevant supplementary documents?What is the minimum amount for USD fund subscription?What notification will I receive after a USD funds transaction is completed?Is the amount of USD fund also included in the holdings for the ZA Quest of Investment Fund Services?Why do I see the “Processing” status on the ZA Bank App, even after the expected allocation period? When can I redeem a fund? When is the fund subscription/redemption cut-off time? What is the lower limit for USD money market fund subscription? How can I retrieve a fund’s dividend distribution notification? Requesting for a paper statement (including investment account statement /Investment Fund contract Note/ Dividend Advice/ Bank reference letter) How do I close my investment account?What kind of information will be included in the Bank Reference Letter?What is the cost of applying for the Bank Reference Letter? Where can I find the Bank Reference Letter Fee?I don’t have sufficient funds in my account now. Can the Bank handle my Bank Reference Letter application first, and then I will transfer funds into my account afterwards?What is the processing time for handling the Investment Account Bank Reference Letter?How will the Bank Reference Letter be delivered?Can I request the letter to be mailed to the address different from my registered correspondence address?Can I request express service for my Bank Reference letter application?Can you use express delivery service to deliver my letter?I need to give the Reference Letter to my employers or other Bank; can you mail to them directly?Where can I view the fee table and the terms and conditions (T&C) of my investment account？ The payment method for subscribing to fundsAre my ZA Bank fund assets protected under the Deposit Protection Scheme (“DPS”)?
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