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As a licensed bank and “Your Future Bank for Now”, ZA Bank use technology to conquer the limitations of traditional banks, bringing our users a more convenient banking experience without sacrificing security. And you can also enjoy 24x7 customer service!

How do I cancel the eDDA mandate linked to another bank account?

You can remove your authorised eDDA service on the ZA Bank App at any time:

  1. In the top-right corner of the homepage, tap the "Account" icon
  2. Scroll down to find the "My Account" section
  3. Tap "Linked bank account".
  4. Choose the account you want to unbind.
  5. Tap "…"
  6. Tap "Unbind".
  7. Choose the authorisation you want to cancel (you may choose to cancel transaction authorisation or deposit authorisation or both)


Please note that if you want to cancel transaction or deposit authorisation for an account with a linked transaction or deposit plan (e.g., auto top-up / scheduled or recurring deposit / Fund Regular-Invest), the corresponding services will become invalid.

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