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As a licensed bank and “Your Future Bank for Now”, ZA Bank use technology to conquer the limitations of traditional banks, bringing our users a more convenient banking experience without sacrificing security. And you can also enjoy 24x7 customer service!

How can I check the status of my ZA Card?

How to do it

1. Log in to the ZA Bank App

2. Select "Account " in the menu bar

3. Tap "ZA Card"

4. Tap the eye to unhindden the full card no.,cardholder name,card security code(CVV) and expiry date(MONTH/YEAR).

If the card is gray, it means the card is frozen.

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Questions related to "Card Safety" Questions related to

What should I do if I am unable to complete the ZA Verify transaction authentication?What is 3D Secure Transaction Authentication (3DS)?What should I do if I suspect my ZA Card has been used fraudulently?I can't make a purchase with ZA Card at a non-CVV merchant?

If you need further assistance，feel free to online chat with us

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*As the first digital bank to launch in Hong Kong, ZA Bank had the highest number of users and customer deposits among the city’s eight digital banks as of 30 June 2024. Source: Interim reports of 8 digital banks.